Uptake
of mobile response amongst travel companies is now widespread.
Our solutions in this industry allow you to maximise incoming leads
from your advertising and to service prospective customers more
effectively, whilst reducing the strain on your contact centre.
TXT4More allows consumers to make requests for brochures or other
literature by sending a text message in response to your advertising.
Automated address validation matches a full address from a submitted
house number and postcode, so the process is quick and easy for
consumers, and provides you with highly accurate data to facilitate
ongoing communication.
If you’d prefer consumers to speak to an agent or consultant,
TXT4Callback allows them to text a keyword to a five-digit shortcode
and receive confirmation that they will be called. This is an ideal
way to manage the large spikes in response that occur after TV or
radio advertising is aired, allowing your staff to make outbound
calls over a longer period. With this system in place, you will
never lose a caller due to your contact centre being closed or busy
- when confronted with an answer phone or IVR system, a large proportion
of consumers hang up; with TXT4 in place, details are captured,
consumers’ expectations are managed, and every lead can be
followed up.
Many of our clients use an opt-in mechanism, allowing them to send
out messages to receptive and interested consumers, for example
alerting them of special offers or new brochure availability.
