TXT4's software platform is modular to enable fully customisable and flexible conversations between prospective customers and brands.

By combining these modules it's possible to manage a wide range of complex conversations. For example, using TXT4More, TXT4Callback and TXT4Nearest, Ford manage their three most common contact centre enquiries within a single conversation. The prospect sends their name, house number and postcode and their details are validated in real-time. An SMS is sent with details of their nearest dealer; the prospect can then request a test drive by replying to this message with the keyword DRIVE, triggering the immediate forwarding of data to Ford's contact centre for further action.

TXT4More
Consumers can use SMS to respond immediately to your communications, from anywhere, at any time, to request brochures, application forms or information packs. With SMS a preferred channel for many consumers, TXT4More maximises response without compromising data quality or the prospect experience, at a fraction of the cost of a call centre.

TXT4Callback
Now consumers can respond to your advertising 24/7 – even when your contact centre is closed – maximising prospect acquisition. TXT4Callback is a consumer friendly and fully accountable way for you to handle peak call times and round-the-clock enquiries, without losing a single incoming lead. Consumers simply text a keyword to a five digit shortcode to request a telephone call back from your company and TXT4Callback automatically forwards the details to your contact centre so that an agent can fulfil the request.

TXT4AutoCallback
Our latest solution takes the TXT4Callback application a stage further by automatically scheduling outbound calls to consumers who have requested a call back via SMS, in accordance with your available resource. The application queues to speak to a contact centre operator on the consumer’s behalf and initiates an automatic call back to them when an operator becomes available and accepts the request. This cutting edge technology is easy to install, requires no additional infrastructure and delivers vastly improved customer service, round the clock call management and comprehensive reporting.

TXT4Nearest
Increase sales and enhance customer service by putting your store locator in every consumer's pocket. TXT4Nearest gives you a fully automated means to manage consumer store enquiries, and can offer store information based either on a submitted postcode or current handset location.

Mobile Internet Platform (WAP)
Rich media mobile internet sites are becoming an increasingly sophisticated branding platform and a popular way for consumers to easily access and interact with information and services. TXT4’s WAP solutions are fully integrated with our range of applications including TXT4More, TXT4Nearest and TXT4AutoCallback, whose capability in capturing validated consumer data generates significant ROI for the brand. Ensuring no leads are lost, TXT4’s intelligent content delivery ensures consumers receive information compatible with their handset and are always provided with an alternative option to request information via SMS.

Alerts Manager
TXT4's products allow you to automatically acquire consumer data and build an opt-in database; our flexible outbound SMS engine allows ongoing communication to these prospects, or an existing database managed by you. Alerts Manager is ideal for keeping your customers or prospects up-to-date with news such as sales, product launches and events. Specific segments of your database can be selected, giving accurate targeting for your message and maximum relevance to your customers.